Frequently Asked Questions

What if my package is labeled as delivered, but I haven't received it?

When packages appear to be missing, it is almost always one of the following situations:

  • The package may have been delivered to a neighbor's home
  • The package has been delivered to a different spot than normal on your property
  • The shipping carrier marked the package as delivered before it actually has been
  • Your package may be awaiting pickup at the local Post Office but the postal carrier forgot to leave the slip, the slip was lost, or was retrieved by another person in the household.

We find that 9 times out of 10, a lost package shows up in a few days.
Our policy is that if a package still hasn't shown up 10 days after the labeled delivery date, we will issue a replacement or store credit.

Where do you ship?

Americas

- United States
- Canada
- Mexico
- Brazil

Middle East

- United Arab Emirates
- Saudi Arabia
- Kuwait
- Qatar
- Bahrain
- Jordan
- Lebanon

Asia-Pacific

- Singapore
- Malaysia
- Thailand
- Vietnam
- Philippines
- New Zealand
- Australia

Europe

- United Kingdom
- France
- Germany
- Italy
- Spain
- Netherlands
- Belgium
- Austria
- Sweden
- Poland
- Cyprus
- Ireland
- Greece
- Bulgaria
- Portugal
- Hungary
- Slovakia
- Czech Republic
- Romania
- Finland
- Denmark
- Norway
- Switzerland
- Estonia
- Latvia
- Lithuania
- Croatia
- Slovenia

- Tukey