Refund policy
RETURNS, EXCHANGES & WARRANTY INFORMATION
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
If you have an item that you wish to return, please write to us on our Contact Us page within 30 days along with your Order number and Order details.
You MUST contact us prior to returning your products. WE DO NOT ACCEPT RETURNS WITHOUT AN ORDER NUMBER.
We do not issue credit for items returned without an Order number.
If the return is initiated due to reasons attributable to the consumer, the consumer will be responsible for the return shipping costs. The exact fee will depend on the courier service selected.
However, if the return is due to our fault—such as receiving damaged or incorrect items—the consumer will not be required to cover the return shipping fee.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To receive full credit, returns must be in their original, resalable condition. This includes ensuring that the items are free from any external impacts or damage. We require that all packaging, tags, and accessories be intact and included with the return. You’ll also need the receipt or proof of purchase.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thehanaesthetic@gmail.com
Returns
To start a return, you can contact us at thehanaesthetic@gmail.com. Please note that returns will need to be sent to the following address: 3-305, No. 173 Yugu Rd. Westlake District, Hangzhou, Zhong Tian Plaza HangZhou, 310000 Zhejiang, China
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at thehanaesthetic@gmail.com.
Free Gift With Purchase Returns: The Han Aesthetic reserves the right to deduct the retail value of any "free gift" or "free gift with purchase" item(s) from refund amounts on applicable orders, or request the return of those items at our discretion.
Exchanges
The Han Aesthetic will gladly exchange any products in their resalable condition for a product of comparable value within 30 days of receipt. You will be responsible for return shipping costs unless due to our product defects. You must email us at thehanaesthetic@gmail.com with an Order number. No exchange will be given for items returned without an Order number.